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Warranty

Thank you very much for your purchasing Cascade products, in order to fully guarantee your rights and interests, please read the content of this Warranty carefully.

In this article, hereafter, "Cascade Xiamen" means Cascade Xiamen Forklift Truck Attachment Co., Ltd.;"Buyer" means the forklift truck OEM (Original Equipment Manufacturer) or its authorized Dealer who signs purchasing contract with Cascade Xiamen directly for its product. 

Cascade Xiamen: warrants its products to conform to published specifications as found in its valid sales contracts, quotations, brochures, price lists.

Cascade Xiamen New Products: consisting of attachments, forks, hose reels and service parts are warranted for 24 months following the date of delivery to the primary carrier, or 4000 hours of operation, whichever terminates first alternatively.

Cascade Xiamen Remanufactured Products: are warranted for 6 months following the date of delivery to the primary carrier, or 1000 hours of operation, whichever terminates first alternatively.

Within the policy, "Warranty" means Cascade Xiamen will repair or replace, at its option, any part that a Cascade Xiamen itself or authorized inspection reveals to be defective in materials or workmanship.

What Buyers and Customers must do: 

1.  To preserve Cascade Xiamen's Warranty, Buyers and Customers must carefully follow applicable Cascade Installation Instructions, Service Manuals and Operator Guides when installing, adjusting, maintaining and operating Cascade equipment.

2.  Buyers, Customers must obtain Cascade Xiamen written authorization for repairs other than removal or replacement of defective parts.

Any unauthorized repairs or alterations, use of parts not provided by Cascade Xiamen, or failure to follow Cascade's Installation Instructions, Service Manuals and Operator Guides will result in loss of Warranty.

Notice:

1.  Cascade Xiamen does not warrant that its products will perform any particular task which conditions are not suitable for the product.

2.  Cascade Xiamen assumes no responsibility for loss, damage or injury to persons or property, or for consequential damages, resulting from the possession or use of its products.

3.  Cascade Xiamen's Warranty does not cover wear, tear, abnormal applications which fail to follow Cascade Xiamen product Operator’s Guide properly, normal or scheduled maintenance.

4.  THERE ARE NO WARRANTIES EITHER EXPRESS OR IMPLIED INCLUDING ANY WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE WHICH EXTEND BEYOND THOSE STATED IN THIS WARRANTY AND THE PRODUCT DESCRIPTION ON THE FACE OF CASCADE XIAMEN'S ORDER ACKNOWLEDGEMENT.

If the end user customer would like to know more about Cascade Xiamen product or the relevant aspects of installation and service, please firstly consult with the forklift truck OEM or its Dealer who sold the product.

Cascade Xiamen is also very happy to answer any of your questions on this. Please contact: Service and Spare Parts Department, Cascade Xiamen Forklift Truck Attachment Co., Ltd.  Phone: 40088 57315

This Warranty's effective since September 24, 2013. Its validity remains until being superceded by a later version. Cascade Xiamen reserves all the rights of amendment without notice. Please note the Version No. at the bottom of this page.

Version No. : Cascade Xiamen 2013